Refund and Returns Policy

Exam Voucher Purchases

All CompTIA exam voucher purchases are final. Exam voucher purchases may not be returned, refunded or exchanged All exam vouchers, including any retakes, expire 12 months from the date of purchase. You must register and take your exam (and retake, if applicable) prior to the voucher expiration date. Voucher expiration dates cannot be extended.

Non-Returnable Items

Please note that certain items are not eligible for return, including:

  • 1- CompTIA certificates that have been accessed, used, or the seal is broken.
  • 2- Digital or downloadable products.
  • 3- Services rendered, such as exam registration fees or training courses.
  • Contact Us

    If you have any questions or concerns about our Return Policy, please contact us at

    Effective Date

  • This Return Policy is effective as of 4 April 2024